Have Questions? We’ve Got Answers!

We’re here to make banking simple. Find quick answers to common questions about accounts, transactions, security, and more.

FAQs

At Blue Vault Trust Bank, we believe banking should be simple, secure, and transparent. Our FAQs provide quick answers to common questions about our services, security, and account management.

General Questions

What is Blue Vault Trust Bank?

Blue Vault Trust Bank is a trusted financial institution founded in 2015, offering personal banking, savings, and loan services with top-tier security.

How can I open an account?

You can open an account online by clicking “Open an Account“, filling out the application, and verifying your identity.

Where are your branches located?

We are a digital-first bank, but our partner branches are available in key cities.

Checking Accounts

What are the benefits of a checking account?

Enjoy easy fund transfers, bill payments, debit cards, and 24/7 account access with a Blue Vault Trust Checking Account.

Is there a minimum balance requirement?

No! Our checking accounts have no minimum balance and zero maintenance fees.

How can I deposit or withdraw money?

Deposit through bank transfers, Paystack, Cryptocurrency or partner ATMs. Withdraw from ATMs, Cryptocurrency, or via bank transfers.

Savings Accounts

What types of savings accounts do you offer?

We offer Personal Savings, Business Savings, Kids’ Savings, Fixed Deposit and Retirement Savings accounts tailored to your needs.

Do savings accounts earn interest?

Yes! Our savings accounts offer competitive interest rates to help grow your money.

How do I access my savings account?

Loan Services

What types of loans can I apply for?

We offer personal, business, and emergency loans with flexible repayment options.

How do I qualify for a loan?

You must be 18+ years old, have a valid ID, proof of income, and a good credit score (varies by loan type).

How long does loan approval take?

Loan approval takes 24-72 hours, depending on the amount and verification process.

Security & Online Banking

Is my account secure?

Yes! We use SSL encryption, secure APIs, and MFA (Multi-Factor Authentication) to protect your data.

What should I do if I forget my password?

Click “Forgot Password” on the login page and follow the steps to reset your password securely.

How can I report fraudulent activity?

Contact our Fraud Prevention Team at info@bluevaulttrustbank.com

Need More Help?

Can’t find what you’re looking for? Our support team is ready to assist you!